Questions, bugs or ideas about Ninefold? Send us a message, and a person will reply by email.
Common questions
Do I need an account?
No. You’re asked to sign in only when you post a time, add a friend, follow a setter, rate, publish or send a challenge. Accounts use Sign in with Apple and are for people 13 and older.
How do I delete my account?
In Ninefold, go to Profile › Settings › Delete account. It removes your profile, times and published puzzles and revokes Sign in with Apple.
How do I restore my purchases?
Go to Profile › Store › Restore purchases. Purchases belong to your Apple ID.
How do I get a refund?
Apple handles every purchase of Ninefold, so a refund is Apple’s to give. Ask for one at reportaproblem.apple.com.
Are the ads personalized?
No, ads are never personalized. Change your consent choice in Settings › Privacy choices, or buy Remove Ads.
How do I report a puzzle or a player?
Use Report on the puzzle page, a player’s profile or a leaderboard time.
How do I block someone?
Open their profile and choose Block.
How do I appeal a notice?
Send us a message with this form, choose Something else as the topic, and include the notice ID from your Notices inbox. A person reads every message.
What do you do with my message?
We use it only to reply to you. Our Privacy Policy (section 03) says what a support message holds and how we keep it.
Something else?
Support for our other apps is on their own support pages. For a project you’d like us to build, use the inquiry form on our home page.