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DosSantos Systems Bespoke software · 10 clients

Bespoke software engineeringSheet 01 / 05

Software built to fit the business. Not the other way around.

We design and ship custom software for companies that were told off the shelf was good enough.

Ref. A / Services04
Web platforms
A1
Mobile apps
A2
Internal tools
A3
Infrastructure
A4
Fit test

Same slot, two parts. Only one of them fits.

Part 01 / Off the shelfOverhang
Slot 240 · part 340 · excess 100 handled by staff
Part 02 / BespokeSeated · 0.00
Slot 240 · part 240 · seated, no workaround
01 / Clients

Ten businesses across food service, media, home services, auto, and nonprofits. Operators who needed one specific thing built right.

Ma's Donuts and More Reference Point Media Devine Tech T Bros Plumbing Donate a Well
Care for Children International Mike's Auto Body All Day All Night Towing Complete Collision Repair Dancor Plumbing
  • Ma's Donuts and More
  • Reference Point Media
  • Devine Tech
  • T Bros Plumbing
  • Donate a Well
  • Care for Children International
  • Mike's Auto Body
  • All Day All Night Towing
  • Complete Collision Repair
  • Dancor Plumbing
02 / What we do

Four things, done properly.

Sheet 02 / 05
A1

Web platforms

Ordering · Scheduling · Payments

Customer-facing sites and applications that carry real transactions: ordering, scheduling, payments, accounts. We build the admin screens your staff lives in with the same care as the pages your customers see.

A2

Mobile apps

iOS · Android · Offline first

Native and cross-platform apps for iOS and Android, built when the phone is genuinely the right tool. Field crews, drivers, and technicians get something that works with one hand and a bad signal.

A3

Internal tools and automation

Dispatch · Intake · Reporting

The dispatch board, the intake form, the nightly report somebody still assembles by hand. We replace the spreadsheet and the copy and paste with one screen your team can trust.

A4

Infrastructure and hosting

Deploys · Monitoring · Backups

Deployment, monitoring, backups, and the unglamorous work that keeps software up at 6am. We run what we build, and we hand over the keys the day you ask for them.

03 / Selected work

Three problems, plainly solved.

Sheet 03 / 05
Case 01 Food service

Ma's Donuts and More

Problem

Every order came through one phone line, so the morning rush decided how many got taken.

Built

Online ordering with scheduled pickup windows, a kitchen display for the counter, and a menu editor the owner runs from her phone.

45% of weekend orders now arrive online, and the phone stops ringing during the rush.
Fig. 01
Ma's Donuts ordering site: menu categories down the side, the most-ordered donuts and sandwiches with prices, and the pickup cart.
Screen / order.masdonuts.com: the menu and the pickup cart
Fig. 02
The T Bros home page: menus for plumbing, heating and cooling, remodeling and water filtration, a Schedule Service Online button, and the headline Boston's trusted plumbers for over 125 years.
Screen / tbros.com: the home page
Case 02 Home services

T Bros Plumbing

Problem

Every customer request came in the same way, and staff spent their day on the phone working out which department it belonged to.

Built

Online scheduling that sorts each customer to the right department automatically, with photos of the job attached.

75% less time spent on client contact, because every request reaches the right department on its own.
Case 03 Auto body

Complete Collision Repair

Problem

Every repair quote was worked up by hand, one customer at a time, before anyone could say yes.

Built

Automated online quotes: customers request one on the website, and the quote is generated without anyone writing it up.

Fig. 03
The Complete Auto Tech Center home page: a Book Online button, the headline Complete answers. Complete repairs., and a car on the lift in the shop.
Screen / completeautotechcenter.com: the home page
04 / How it works

First call to launch.

Sheet 04 / 05
  1. 01 / 30 minutes

    First call

    You describe the problem. We tell you whether we are the right shop for it, and we say so when we are not.

  2. 02 / One week

    Scope and fixed quote

    We write down what gets built, what it costs, and when it lands. One price, no hourly surprises.

  3. 03 / 6 to 14 weeks

    Build in two-week increments

    You see working software every two weeks. Between increments you can change direction at no penalty.

  4. 04 / Ongoing

    Launch and support

    We deploy, watch it under real load, and stay on for maintenance. You own the code and the accounts from day one.

05 / Start a project Reply within one business day
InquirySheet 05 / 05

Tell us what you are trying to solve.

A paragraph is plenty. An engineer reads it, not a sales team. If it is not a fit, we will say so and point you somewhere better.

  • A.Reply within one business day
  • B.First call is 30 minutes, no deck
  • C.No sales sequence, ever

We read every one. No mailing list, no sales sequence.

Inquiry received

Thanks. It is in front of an engineer.

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